On this page
- Disabilities and conditions
- Mental health
- Race, ethnicity, religion and nationality
- Sex, gender and sexuality
Writing for and about people in a way that is inclusive and respectful.
We use positive language and don't label people when talking about disabilities and conditions.
We do say things like:
We do not say:
NHS digital services should be accessible to everyone who needs them. Read our guidance on accessibility for content designers, writers and editors in the digital service manual.
We do not describe people as mentally ill.
We do say:
We only refer to people's ethnic heritage or religion if it's relevant to the content.
You're more at risk of developing type 2 diabetes if you are over 40 - or 25 for south Asian people.
Only mention sex, gender or sexuality if relevant.
We make content gender neutral wherever possible. Avoid gender markers, such as Mr, Miss, Mrs, or Ms.
We do not label people with their gender identity or sexuality. Instead we say:
We use "trans woman" for someone who was assigned male at birth and "trans man" for someone who was assigned female at birth. We use "trans woman" or "trans man" in content about the particular health needs of trans people - for example, screening or treatments that trans people need to be aware of, like advising a trans man about cervical and breast screening.
Otherwise we use "trans" as an umbrella term to cover the diverse range of identities outside the traditional male/female definitions. These include transgender, gender fluid and non-binary.
It's alright to use "they" to avoid "he or she" or where you need a gender-neutral pronoun.
You should see the GP if you have persistent symptoms of osteoarthritis so they can confirm the diagnosis and prescribe any necessary treatment.
Sex is biological – male, female or intersex.
We use "sex" or, better still, the body part associated with biological sex when we're writing about things like screening that is sex specific, for example, breast and cervical screening.
Gender is more complex. It's about social and legal status and social expectations. It's also about how people feel and think about themselves.
Someone may see themselves as a man, a woman or neither (non-binary). They may identify with a gender opposite to the sex they were assigned at birth or neither.
We use "gender" when we're:
Only include age if relevant, for example, with vaccination, screening or testing programmes where age determines eligibility. An example of this is chlamydia testing as tests are free for under-25s.
Here are some of the terms we use for different stages of life with some guidance about the ages they relate to.
When you need to be more specific, for example if you're writing about medicines dosage, give the actual age. For example, "teenagers aged 16 and over".
With babies and toddlers, we count their age in weeks up until 6 months, then months up until 2 years.
We do not use the words:
Updated: September 2019