How we approach our working practices at NHS Digital and what we expect of teams.

Make your service accessible

Meet everyone’s different needs and abilities.

Create content for users with low health literacy

Help people who struggle to use health content.

What we're working on next

We've started with health literacy and accessibility because teams tell us these are very important areas for them. We'll be researching and testing more detailed accessibility guidance over the next couple of months.

We're also starting work on guidance on agile working and will be looking at what user researchers need from the service manual.

Please get in touch on the NHS.UK service manual Slack workspace if you'd like to contribute or email the standards team at

Updated: January 2019